Refund Policy

What this covers

This policy applies to every digital product sold on this site, including all e-books, guides, plans, and any other downloadable file or digital file delivered by email or download link.

Your acknowledgement at checkout

Because delivery is immediate, when you complete a purchase you expressly request that delivery begin right away, and you acknowledge that you lose any right to cancel or withdraw from the purchase once the download has been made available to you.

Limited exceptions

We will always make a payment problem right. We will review a refund request in these situations:

• You were charged more than once for the same product. We refund the duplicate charge in full.
• You never received your product and we are unable to deliver it to you. If a download link fails or expires, contact us first — we will always send a fresh link, and a working link counts as delivery.
• You were charged for the wrong product and have not downloaded it.
• The charge was not authorised by you. Contact us immediately so we can investigate.

Outside of these situations, a completed purchase of a downloaded digital product is not refundable. In particular, we do not offer refunds because you changed your mind, bought the wrong item by mistake and already downloaded it, did not read the product description, already owned similar material, or did not get the result you hoped for from the information.

Before you buy

Every product page lists exactly what the product covers, who it is for, and what you receive. If anything is unclear, please ask us before you purchase — we would much rather answer a question up front than have you buy something that is not right for you.

Our digital products are educational material. They are not medical, legal, or financial advice, and no particular outcome or result is promised.

How to make a request

Email info@tudemm.com within 14 days of your purchase with your order or receipt number, the email address you used at checkout, the product name, and a short explanation. We respond to every request, normally within two business days. Approved refunds go back to the original payment method and typically take 5–10 business days to appear, depending on your bank or card issuer.

Payment disputes

If you believe there is a problem with a charge, please contact us first. We can usually resolve it faster than a bank dispute. Nothing in this policy removes any right you have to dispute a charge with your card issuer or payment provider.

Your statutory rights

Nothing in this policy is intended to limit any right you have that cannot be waived under the consumer protection law that applies to you. Where such a law gives you a right to a remedy, that law takes precedence over this policy. If a product is faulty, corrupted, or not as described, contact us and we will repair, replace, or refund it.

Changes to this policy

We may update this policy from time to time. The version published on this page at the moment you complete your purchase is the version that applies to that purchase.

Contact

TUDEMM Digital Services · Worthington, Ohio, United States
info@tudemm.com